The recent hailstorm in South East Queensland (SEQ) may have impacted your clients and they may need our support. Our in-house claims team has activated its catastrophe response plan.
Your first point of contact should be our Emergency Make Safe partners, who are ready to assist with urgent repairs.
We have outlined key information below to help you guide policyholders through the claims process.
Hailstorm coverage in your policy
To check coverage, including any conditions and excesses for damage, please refer to your Policy Schedule and Product Disclosure Statement (PDS) / Policy Wording:
What policyholders need to do
- Ensure their safety first – If they are in immediate danger, contact emergency services by dialling 000.
- Minimise further loss – If it is safe to do so, take reasonable steps to prevent further damage (for example, temporary repairs such as tarping roofs or boarding up broken windows). Keep all receipts for reimbursement.
- Document the damage – Take photos and videos of the damage before making any repairs.
Claims lodgement contacts
Lodging a claim – As always, claims should be lodged through you as the broker. Our in-house claims team is available to support you in managing claims efficiently.
Residential Strata
Annual Construction
Residential Landlords
Trade Pack
Discuss a claim – Once you have lodged a claim, you can contact our in-house Claims Team, which is available Monday to Friday from 8:30 a.m. to 5:00 p.m. AEST.
Emergency make safe repairers (QLD)
If anyone is in immediate danger, please remind clients to call 000 first.
For non life-threatening but urgent damage, our panel repairers can assist with emergency make safe work such as tarping roofs, boarding up broken windows and securing unsafe areas.
Ezy Projects
After hours phone: 1300 399 776
Nexus Group
After hours phone: 1300 321 416
Insurebuild
After hours phone: 1300 722 272
Priority One Building Services
After hours phone: 1300 148 473
Availability will depend on local conditions and demand. For non urgent repairs, please wait to speak with a Hutch Claims specialist before major works are authorised.
Additionally, Hutch offers various support services, including assistance for customers experiencing vulnerability or financial hardship.
Thank you for your ongoing support in assisting affected policyholders during this time.
The Hutch Team
Kim Beavis : 30 Sept 2025, 10:45:00 am
