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We are committed to helping our customers in their hour of need, however ...


Hutch deals exclusively through licensed insurance brokers via Ebix Sunrise Exchange and SCTP.

Unfortunately, we are unable to offer direct advice or quotes. If you are a strata committee member, owner or builder, don’t hesitate to contact your broker to obtain a Hutch quote. If you do not have a broker, you can find one through the National Insurance Broker Association ‘Find a Broker‘ website.

Customer Support Slider

We have developed a framework of customer support policies, including our:


Customers Experiencing Vulnerability Policy




Family Violence Policy



Financial Hardship Policy


If you are in immediate danger please call 000




The privacy and confidentiality of our customers' information are paramount to us. In accordance with the Privacy Act 1988 (Cth), one of our prime concerns is that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you.

A full copy of our Privacy Policy Statement is available here



If you wish to make a complaint about Hutch Underwriting Pty Ltd, our products and services, or involving any party we represent in the first place, please contact The Complaints Officer, Hutch Underwriting Pty Ltd, via our contact details on this website.

Review our full Complaints Policy




Code of Practice


General Insurance Code of Practice

The Insurance Council of Australia Limited has developed the General Insurance Code of Practice ("the Code"), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.

Lloyd's has adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit

The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers' compliance with the Code. For more information on the Code Governance Committee (CGC) go to