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We are committed to helping our customers in their hour of need, however ...
Hutch deals exclusively through licensed insurance brokers via Ebix Sunrise Exchange and SCTP.
Unfortunately, we are unable to offer direct advice or quotes. If you are a strata committee member, owner or builder, don’t hesitate to contact your broker to obtain a Hutch quote. If you do not have a broker, you can find one through the National Insurance Broker Association ‘Find a Broker‘ website.
Privacy
The privacy and confidentiality of our customers' information are paramount to us. In accordance with the Privacy Act 1988 (Cth), one of our prime concerns is that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you.
A full copy of our Privacy Policy Statement is available here
Complaints
If you wish to make a complaint about Hutch Underwriting Pty Ltd, our products and services, or involving any party we represent in the first place, please contact The Complaints Officer, Hutch Underwriting Pty Ltd, via our contact details on this website.
Review our full Complaints Policy
General Insurance Code of Practice
The Insurance Council of Australia Limited has developed the General Insurance Code of Practice ("the Code"), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.
Lloyd's has adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit codeofpractice.com.au.
The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers' compliance with the Code. For more information on the Code Governance Committee (CGC) go to insurancecode.org.au.