We’re sorry to hear you’ve had an incident. We’re here to help you in your hour of need!
Please have a look at the details of our Claims Team below. If you have experienced an incident, please inform your insurance broker. Don't forget to quote the policy number (as shown on the Schedule) on all correspondence.
If this is an emergency
For assistance in life-threatening or time-critical emergency situations, please dial Triple Zero (000) first.
How to Report Your Claim
Our Claims Team is available Monday - Friday from 8:30 am to 5:00 pm AEST.
Lodged a claim on Thursday and repaired by Saturday. Insured's daughter was present when Hutch's people turned up on Saturday afternoon. Give yourselves a pat on the back!
Broker
9 Sept 24
Hutch's claims service is brilliant!
Broker
10 Sept 24
I am writing to express my sincere appreciation for your claims team's efficiency and professionalism in handling our recent insurance claim. Their patient, prompt attention to detail, and clear communication made the process smooth and stress-free, as well as ensuring the reimbursement payment in a timely manner. Their expertise and dedication truly reflect their commitment to excellent customer service. It is rare to come across someone as efficient and supportive as them in this industry, and I wanted to take a moment to acknowledge their hard work.
Broker
03 Mar 25
I truly appreciate the way you handled this claim. Your communications skills are outstanding, and you made the process so easy. I wish I could work with you on all my claims.
